Why am I seeing “You’re not using a ChargePoint account” when I tap my phone on a station? | ChargePoint
Home
  • Shop
  • Find Stations
    • Find charging stations
    • Explore charging map
  • SUPPORT
  • Region
    • Change region
    • North America
      • Canada (english)
      • Canada (français canadien)
      • United States (english)
    • Europe
      • Czech (czechia)
      • Denmark (dansk)
      • Deutschland (deutsch)
      • España (español)
      • France (français)
      • Nederlands (nederland)
      • Norge (norsk)
      • Italia (italiano)
      • Poland (polish)
      • Portugal (português)
      • Sverige (svenska)
      • United Kingdom (english)
  • Search
    • Search ChargePoint
  • Login
    • Your account
    • Drivers
      • Login
      • Create an account
    • Station owners
      • Login
    • Partners
      • ChargePoint Partner Connect
      • ChargePoint University
    Home
  • For businesses
    • Platform
      • Why ChargePoint
        Choose the leading network for every EV charging need.
      • Software
        Power your charging program with a unified platform.
      • Services
        Get help with implementation, financing options and expert support.
      • Driver experience network
        Integrate EV charging seamlessly into mobile or in-vehicle apps.
      • Stations
        Find the right Level 2 AC charging solution for your business.
      • New and Coming soon
        See upcoming products from ChargePoint.
    • Industries
      • Apartments
      • Auto dealerships
      • Automakers
      • Commercial real estate
      • Fueling and convenience retail
      • Retail
      • Utilities
      • Workplace
      • See all industries
    • Resources
      • Webinars & events
      • Incentives
      • Industry reports
      • Business resources
      • Customer stories
      • Blog
      • Product resources
      • Support & FAQ
    • Request a Quote
  • For fleets
    • Platform
      • Fleet solutions
        Get the complete solution for your EV fleet.
      • Software
        Streamline fleet operations and deliver a lower TCO.
      • Telematics
        Optimize asset performance with rich insights and reports.
      • Services
        Go electric with end-to-end project management and flexible financing.
      • Stations
        Find Level 2 AC and Level 3 DC charging stations for your fleet.
    • Fleet type
      • Company vehicles & motor pools
      • Delivery & logistics
      • Passenger transportation
    • Resources
      • Webinars & events
      • Incentives
      • Industry reports
      • Fleet resources
      • Blog
    • Request a Quote
  • For partners
    • Partner
      • Partner Overview
        Join the ChargePoint Partner Program to access new market opportunities and valuable sales resources.
      • Training & Certification
        Enroll in an educational program that integrates practical knowledge with product-specific courses.
      • Specifiers
        Discover EV charging site design tools and resources for architects, electrical engineers and other professionals.
      • Automakers
        Integrate EV charging capabilities seamlessly into your mobile app or in-vehicle experience.
    • Resources
      • ChargePoint University
      • Webinars & events
      • Product resources
      • New partner application
  • For drivers
    • Charging on the go
      • Meet the ChargePoint app
        Get to know the only all-in-one EV charging app.
      • Finding & using stations
        Discover how to easily find and use EV charging stations.
      • EV charging 101
        Master EV charging basics to charge, drive and live better.
    • Charging at home
      • Home charging 101
        Learn about EV charging basics for your house, condo or apartment.
      • ChargePoint Home Flex
        Explore a home charger that works with everything.
    • Resources
      • Driver support & FAQ
      • ChargePoint Home Flex resources
      • Home charging & EV incentives
      • Charging map
    • Get the ChargePoint app
    • Buy ChargePoint Home Flex
  • Company
    • About ChargePoint
      • Who we are
      • Sustainability
      • Leadership
      • Board of directors
      • Contact information
    • Media & investors
      • Webinars & events
      • Press room
      • Investor relations
      • Corporate information
    • Contact us
      • Careers-nav-thumb
        Careers
  • Connect With an Expert
  • Driver FAQ
  • Use stations
  • Start a charging session

Why am I seeing “You’re not using a ChargePoint account” when I tap my phone on a station?

Last updated: 1/6/2023

Make sure you’ve signed in to your ChargePoint account and enabled the Tap to Charge feature. This will resolve the issue.

Related Content


Blog
Charge your EV with your phone: Discover tap to charge
...

Share This: Facebook Twitter Linkedin Pinterest Mail


Related articles

  • Can I reserve a charging station near my local airport?
  • Do ChargePoint stations offer the NACS connector?
  • How do I charge at a roaming network partner station?
  • How do I charge my Tesla at ChargePoint stations?
  • How do I find and start a charging session with my rental EV?
  • How do I know if a ChargePoint station is compatible with my vehicle?
  • How do I report a ChargePoint station that is not working properly?
  • How do I start a charging session at a ChargePoint station without a screen?
  • How do I start a charging session or use Tap to Charge at a ChargePoint station?

Need more help?

ChargePoint is always here for you. Call us 24/7 at 1-888-758-4389 or get help online.

Cityscape transparent drawing
ChargePoint Plus-Minus graphics
  • EV drivers
    • Log in
    • Sign up
    • EV driver FAQ
    • 24/7 support
  • Station owners
    • Log in
    • Station owners FAQ
    • Contact support
    • Contact sales
  • About us
    • Careers
    • Trust center
    • Contact us
TwitterFacebookInstagramLinkedInYouTube

Canada (English) >

Privacy Policy | Privacy Choices | Legal | Accessibility Statement | Supplier Code of Conduct

Email Preferences >

Copyright © 2025 ChargePoint, Inc. All rights reserved.

OSZAR »